Who we are
This site is run by The TakeBack Group Ltd (“The Takeback”, “we”, “us”), company number 17286960, registered office 28a Church Lane, Stockport, SK6 6DE. We are the data controller for the personal data described below. Questions? Email hello@thetakeback.co.uk.
What we collect, and when
The only personal data we collect is what you hand us through one of our forms (signing up for the free guide, asking to hear when Takeback Family launches, or sending an order request for a phone): your first name and your email address (and, for an order request, which phone you asked about). We don't use tracking or advertising cookies, and we don't build a profile on you.
When you buy a phone, we also need your name, email address, delivery address and phone number (Royal Mail Special Delivery needs a signature and a contact number), plus a record of what you ordered and paid. We never see or store your full card details.
Why we use it (our lawful basis)
We process your details on the basis of your consent, given when you submit the form, in order to:
- Guide signups: send you the de-Google guide and a link to read it again, a monthly scam alert email (the scams going round the UK and how to spot them), and the occasional plain-English note when the law changes (age checks, online safety rules and the like).
- Order requests: contact you about the phone you asked to order (confirming the details, delivery and payment). Nothing else, and we don't add you to the guide mailings.
- Takeback Family “keep me posted”: send you one confirmation, then one email when it launches. Kept on a separate list, not added to the guide mailings.
That's it. We don't email you anything else.
Orders are different: we use your order details because we need them to fulfil our contract with you (to confirm the order, post the phone, handle any return and honour your warranty), and we keep order records because the law requires businesses to keep accounting records. We only email you about your order; buying doesn't add you to any mailing list. For a printable pack we only need your name and email: we check your payment with Stripe when you download it, and email you the link.
Who processes it
We send email through Resend (resend.com), who act as our data processor and store your name and email so we can contact you. We do not sell, rent or share your data with anyone for marketing. That would be a bit rich for a privacy company, wouldn't it. We may disclose data only where the law genuinely requires it.
For orders, three more companies play a part:
- Stripe (stripe.com) takes your card payment. You type your card details into Stripe's secure checkout, not our website; we only see what you ordered, your name, email, address, phone number and the last four digits of your card.
- Klarna (klarna.com), only if you choose to pay with Klarna at checkout. Klarna then handles your details under its own privacy notice, including any checks it runs before agreeing to let you pay later or in instalments.
- Royal Mail receives your name, delivery address and phone number so it can deliver your phone.
- Resend sends your order confirmation and delivery emails.
How long we keep it
Mailing lists: until you ask us to stop, or unsubscribe. Every email we send to a list carries a one-click unsubscribe; use it and we remove you from the list.
Orders: UK law requires companies to keep accounting records, which include sales, for 6 years from the end of the financial year they relate to. We keep order records for that long and then delete them.
Your rights
Under UK GDPR you can ask us to:
- show you the data we hold about you;
- correct it if it's wrong;
- delete it;
- stop using it, or withdraw your consent at any time.
Email hello@thetakeback.co.uk and we'll sort it. If you think we've mishandled your data you can also complain to the Information Commissioner's Office (ico.org.uk), though we'd rather you gave us the chance to put it right first.
Cookies & local storage
We don't set advertising or analytics cookies. The only thing we store in your browser is a small flag that remembers you've opened the free guide, so you don't have to sign up twice. It stays on your device and isn't used to track you.
We do count visits, using cookie-free analytics from our hosting provider. It records the page, rough country and device type, never a cookie, never your IP address in a form we can read, and never anything that follows you to other websites. We can see that a page was viewed; we can't see that you viewed it.
Some of our recommendations are affiliate links: to Amazon (as an Amazon Associate we earn from qualifying purchases) and to Proton, and we always label which recommendations earn us something. If you click one, that company (or the service that tracks its links for it) may record the click and set its own cookies so it knows you came from us. We don't set them, and they don't tell us who you are or what you bought, just that a sale happened.
Changes
If we change this policy we'll update this page. Material changes to how we use your data would only ever apply with fresh consent.